Governance
The LSC is legally responsible for the delivery of MIAP services. It has the authority to make decisions on direction and spend within a defined budget. This authority is delegated to the MIAP Senior Responsible Owner.
A number of changes have been agreed for governance of the IT services provided by the LSC at departmental level. This includes the creation of a new Cross Sector Information Services Governance Board, jointly chaired by senior representatives of BIS and DCSF that will approve and monitor IT services carried out on their behalf by the LSC.
The MIAP Service Management Board oversees the management of the operational services. It also addresses performance reporting, planning and risks and issues management. MIAP will produce a formal business plan for each year that will set out the priorities and budget proposals. This will be approved by the Service Management Board and submitted to the joint BIS / DCSF Cross Sector Information Services Governance Board, which is where MIAP will take its strategic direction from.
The Customer Scrutiny Board meets quarterly and is to ensure customer scrutiny of the MIAP services and where appropriate escalation of issues to BIS / DCSF. Members of this board have a clear stake in the delivery of the shared service or represent a stakeholder community that relies on the operation of the service.
The following diagram demonstrates how the boards work together:
